Author: Breanna Quintana

Categories
Shredding Storage

How to Boost Your Business

ShredTronics is dedicated to the success of our partners. We are always looking for ways we can help our partners boost their business. In your account portal, there are three key ways in which you can boost your business.

  1. Review your account settings and update any information that may have changed. This can include your service area, your customer settings, your company logo, your business website or adding photos. When your account is up to date this helps your business stand out, increase sales, and make customers more familiar with your business.
  2. ShredTronics allows you to sell us customers.
    • Have you ever received customers from your own marketing efforts that you cannot serve? Are they outside of your service area? Too large of a job? Need shredding, scanning, or storage services that your company does not provide? We will buy them! Your account allows you to see how much we will buy them for based on the project. This is a great opportunity to make some extra money off costumers that you may typically turn away.
  3. Whether you want to expand your service area or add different services, we are here to help. Your account allows you to boost your business in several different ways. Consider exploring the variety of customers that you can receive to increase your revenue.

How to sell us customers you can’t service…

  1. Login to your account at https://members.salesstarnetworks.com/login.php.
  2. Click the link on the right of the screen…
Categories
Uncategorized

Maximize Your Account

Our Partner Development and Advocacy Team is invested in your success! There are three key steps you can take in order to take advantage of all the potential benefits your account has to offer.

Step One – Follow Up with Your Customers

Your account portal hosts 5 years of customer history. Our referrals are not only meant to be leads to customers who have current needs, but also potentially a lifetime customer. Simply login to the portal and download the customer data by month or a specific date range.

This will allow you to follow up with customers for their future electronics recycling needs.

Step Two – Review Account Settings

When is the last time you reviewed your account settings? We offer a variety of service types and you may be missing out on leads that you handle on a daily basis. The account settings also allows you to update your customer type, set a budget and schedule your vacation holds when necessary.

Step Three – Review Referral Categories and Preferences

When is the last time you reviewed your service area? We want to make sure we are sending you leads in your service area. If you expanded, you can also update your service area to get more leads in other areas. Your service area map can be found under Settings.

These three steps are the best ways to continuously maximize the full potential of your account. We are always looking for ways to help our partners be successful. If you have any questions or want to share your success, call us at (844) 648-4908 or fill out a form.

Categories
Shredding

Direct Connect Tips

We have found that our partners are most successful in closing “Direct Connect” referrals when we are able to quickly transfer the customer directly to an agent who can go over pricing and scheduling. Our customers are typically looking to get information quickly and will not hold for long. To show the customer we value their time and to help our partners close more sales, we have three tips to help improve the “Direct Connect” process.

  1. If possible, have a sales representative answer the phone directly to avoid transferring the call. Our customers will not stay on hold for long. If they hang up, we are unable to “Direct Connect” them with you.
  2. Have your sales representative answer the phone, state their name in a friendly greeting and be prepared to take down customer information. Our agent will include the customer’s first name, whether it is business or residential, the presold quoted amount, volume or frequency, and their zip code.
  3. If you are unable to have a sales representative answer the phone, it is best to have us provide one person with the customer information rather than give it to the person answering the phone as well as the sales representative. This will avoid hold time for the customer.

Having a smooth transfer to our valued partners helps keep the customer happy and on the line, to win their business. We are here to answer any questions you may have. Give us a call at (844) 648-4908 or click here to fill out our form.